BUNDLES

Items purchased as part of a bundle must be returned as the complete bundle.

We’re unable to accept individual items from a bundle for a refund.

If your bundle included a free gift, the gift must also be returned.

Exchanges

Need a different size or style? You’re welcome to exchange an eligible item.

For the fastest option, we recommend returning your original item for a refund and placing a new order for the size or style you want.

This also helps avoid your preferred size selling out while your return is on its way back to us.

Faulty, Damaged or Incorrect Items

Something not right? We’re sorry — please get in touch and we’ll help make it right.

If your item arrives faulty or damaged, or you receive the wrong item, email support@solandtide.co with:

Your order number
A brief description of the issue
Photos showing the fault or incorrect item

Please inspect your order when it arrives and contact us as soon as possible if there’s an issue.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days.

Please remember that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact support@solandtide.co.

European Union — 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must still meet our return conditions: unworn, unused, with tags attached, in their original packaging and accompanied by proof of purchase.

Need Help?

Not sure whether your item is eligible for a return or have a question about your order?

Email us at support@solandtide.co and we’ll be happy to help.